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About my Order
Delivery
What happens if I am not at home when delivery is attempted?
How much does shipping cost and how long does it take?
Where do you ship to and what kind of delivery options do you offer?
Where is my order?
Terms and Conditions
My Order
I want to cancel my order
What happens if I received a faulty/damaged or incorrect product?
Interested in Wholesale?
Payments
My Account and Discounts
Store my Seeds & Germination Guarantee
Germination Guarantee
How to germinate cannabis seeds
I followed the germination guide but my seeds didn't germinate. What can I do?
Storage
About i49 Genetics Products
Discounts
How do I use my discount?
It's very simple! You simply need to enter the code in the corresponding box you find in "your cart", and click on "apply" before continuing to the checkout. You will see then that the discount is au…
Can I use my discount during a promotion?
Discounts are not cumulative, hence your coupons cannot be used in conjunction with other vouchers or offers. Hence, if there's a promotion on our web, which is normally automatically applied to all…
My discount code doesn't work
There are some cases, in which discount codes may not work. For example, the code may have expired, the requested minimum order has not been reached, the code has already been used or there is alread…