About my Order
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What happens if I am not at home when delivery is attempted?
How much does shipping cost and how long does it take?
Where do you ship to and what kind of delivery options do you offer?
Where is my order?
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How to germinate cannabis seeds
I followed the germination guide but my seeds didn't germinate. What can I do?
Storage
About i49 Genetics Products
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- What happens if I received a faulty/damaged or incorrect product?
What happens if I received a faulty/damaged or incorrect product?
Everything has a solution! If that's the case, please accept our apologies. Although we always prepare all our orders with care and love, it might still happen a mistake in the preparation, or an incident during the delivery. No worries though, you'll simply need to email us at support@i49.net and we'll be happy to help. Please ensure that you include the details of your order (ie order number and full name) and a picture of what you received, including all packaging. We'll then get back to you as soon as possible.