About my Order
Delivery
What happens if I am not at home when delivery is attempted?
How much does shipping cost and how long does it take?
Where do you ship to and what kind of delivery options do you offer?
Where is my order?
Terms and Conditions
My Order
I want to cancel my order
What happens if I received a faulty/damaged or incorrect product?
Interested in Wholesale?
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Store my Seeds & Germination Guarantee
Germination Guarantee
How to germinate cannabis seeds
I followed the germination guide but my seeds didn't germinate. What can I do?
Storage
About i49 Genetics Products
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- My Account and Discounts
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- I haven't received the email to reset my password. What should I do?
I haven't received the email to reset my password. What should I do?
It is possible that the email address you are using to try and reset the password isn’t actually registered to a customer account.
On the other hand, it could also be that you simply signed up to our newsletter. The newsletter and the customer account are two different things, receiving all the regular communications from i49 doesn’t mean you have a customer account. If you wish to create an account, you need to click the "Register" button.
